The technical check happens on its own
Every time a student does the preparatory test or a practice contest, the platform checks their browser, image loading, answer saving and connection. To give yourselves the best chance, hold at least one session in the contest-day room and on the contest-day devices. Your technician can also test the school network in two minutes from a single device, and will find in the dashboard the list of addresses to allow through your filters.
What if something goes wrong?
A direct phone line, with voicemail, is open all through contest week. If a student loses their connection, the contest resumes where they left off, with the time remaining. If the whole school is affected, you write the contest again on another day the same week. If a problem comes from the platform (missing image, timer, outage), the question is voided for everyone, your school is told the same day, and you choose between the April 19 make-up and a refund for the students affected. Our full policy is published before registration opens.
The week was chosen around the Quebec and Ontario school calendars. It lets you avoid professional development days, field trips and exams: just pick another day.